Privacy Policy

At Shree Ganesh Jewellers Pty Ltd (ABN 25 666 015 989), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information we collect about you when you interact with us, whether through our website (shreeganeshjewellers.com.au), in our Brisbane showroom, by phone, email, social media, or otherwise.

We may collect the following types of personal information:

• Contact and Identity Details: Full name, date of birth/age, gender, phone number, email address, residential/billing/delivery address, and photographic ID (especially for high-value gold purchases).
• Purchase and Transaction Information: Order details, product preferences, purchase history, custom design requests, sizing measurements, and payment information (we do not store full credit card details, they are handled by secure third-party processors).
• Custom Jewellery & Design Information: Photos, sketches, descriptions, or other materials you provide for custom or made-to-order pieces.
• Technical and Website Data: IP address, browser type, device information, pages visited, cookies, and usage analytics.
• Marketing and Preferences: Communication preferences, responses to surveys, loyalty program details (if offered), and interactions with our social media.
• Other: CCTV footage if you visit our Chermside showroom, job application details (if you apply to work with us), or information provided during repairs, exchanges, or customer service interactions.

We do not knowingly collect sensitive information (including racial or ethnic origin, religious beliefs, health information) unless required by law or with your explicit consent.

We collect information:

• Directly from you (when you place an order, create an account, contact us, visit our showroom, or submit custom design requests).
• Automatically through our website, cookies, Google Analytics, and similar tools.
• From third parties (e.g., payment gateways, shipping couriers, or social media platforms) where permitted.

We use your personal information to:

• Process and fulfil orders, including custom jewellery production.
• Arrange delivery (Australia-wide) and provide tracking.
• Verify identity and comply with Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) obligations for gold jewellery transactions.
• Provide customer service, repairs, resizing, exchanges, or buy-backs.
• Communicate with you about your orders, appointments at our Brisbane showroom, or service updates.
• Send marketing communications (newsletters, promotions, new arrivals), only with your consent or where permitted by law.
• Improve our website, products, and services through analytics and personalisation.
• Protect against fraud, enforce our Terms & Conditions, and meet legal obligations.
• Manage any loyalty or rewards programs we may offer in the future.

We may disclose your personal information to:

• Service Providers: Payment processors (e.g., Stripe, PayPal, etc. as long as they are PCI DSS compliant), shipping couriers (Australia Post, etc.), cloud hosting providers, email marketing platforms, and website analytics services.
• Professional Advisors: Accountants, lawyers, or insurers as needed.
• Government Authorities: When required by law, including for AML/CTF compliance or consumer protection.
• Related Entities: Any future related companies within our group.

Some of these third parties may be located overseas (e.g., in the United States, India, or other countries for cloud services). We take reasonable steps to ensure they handle your information in accordance with Australian privacy standards (for example: via contracts that include APP-equivalent protections).

We do not sell your personal information to third parties.

Our website uses cookies and similar technologies to:

• Enable shopping cart functionality and site security.
• Remember your preferences.
• Analyse site traffic and improve user experience.
• Support personalised advertising (re-marketing) on platforms like Google and Meta/Facebook.

You can manage or disable cookies through your browser settings. Note that blocking essential cookies may affect site functionality.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure servers and encryption for transmissions.
• Access controls for staff and systems.
• Regular security reviews.

However, no system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

We retain your information only as long as necessary for the purposes outlined above or as required by law (e.g., tax records, consumer guarantees, or AML obligations). Once no longer needed, we securely delete or de-identify it.

You have the right to:

• Request access to the personal information we hold about you.
• Ask for corrections to inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time (unsubscribe links are provided in every email).

To make a request or complaint:

• Email us at info@shreeganeshjewellers.com
• Call us at +61452349433
• Write to us at: Shree Ganesh Jewellers Pty Ltd, 775 Gympie Road, Chermside QLD 4032

We will respond within a reasonable time (usually 30 days). If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have done so, we will take steps to delete it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review it periodically.

Shree Ganesh Jewellers Pty Ltd

ABN 25 666 015 989

775 Gympie Road, Chermside, Brisbane QLD 4032

Phone: +61452349433

Email: info@shreeganeshjewellers.com

By using our website, placing an order, or providing your information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.